terms of service.
1. Changes
The client will be responsible for additional fees accrued based on requests made by the Client outside of the agreed upon scope. Fees will be charged at a rate of $30/hr.
2. Fee Schedule
Projects under $500 must be paid in full before project is set to begin. For projects over $500, one half of total project fee is due upon contract acceptance with remainder due upon project completion. All invoices are payable within 10 days of receipt. A 5% service charge is payable on all overdue balances.
3. Ownership
All preparation materials, sketches, visuals, including the electronic files used to create the project remain the property of The Dgtl Bar, LLC. The final artwork/digital files will become the property of the Client mentioned in this proposal ONLY upon final payment of the project. Should the client attempt to use/modify/alter/replicate any ideas without making agreed final payment, legal counsel will be taken.
4. Suspension, Refund, Cancellation
I reserve the right to suspend any project if Client: interferes with excessive micromanaging, demonstrates a continued lack of trust and ability to move forward after showing more than a reasonable number of unique ideas/concepts and/or shows a reluctance in paying final payment.
Client reserves the right to suspend or cancel any project should work completed not meet project objectives as defined in initial planning phases of the customer service experience not meet clearly defined expectations.
Fair notice will be given by either party with fair chance to remedy the situation without resorting to project suspension or cancellation.
In the event, the project is cancelled a cancellation fee for work completed to date, based on the contract price and expenses already incurred shall be paid by the Client. Suspension or cancellation of the project will not result in any refunds. Ownership of all original artwork shall be retained by The Dgtl Bar, LLC.
The Dgtl Bar, LLC does not provide refunds for any services. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected.
5. Hours & Communication
All project communication with The Dgtl Bar, LLC shall be done strictly via Dubsado client portal, email and text. For our protection and the Client, written documentation of all communication is mandatory. For paper trail purposes, The Dgtl Bar, LLC accepts Zoom consultations and clients agree to recording of video call for reference during project. This will ensure that there are no misunderstandings during the process. No communication will be done outside of business hours Tuesday-Friday 9AM-6PM EST or on holidays.
6. Timeframes
Turnaround times for all projects may vary and are subject to change at anytime. Client is given estimated timeframe for project. Our goal is to complete all projects within the timeframe, but some may require more time. All project timeframes are an estimate and are subject to change due to workload or unforeseen issues. If for any reason we need to extend the project timeframe, the client will be notified. If needed and there is availability, The Dgtl Bar, LLC does offer a rush option for an additional cost.
7. Act Of God
If a legal “Act of God” occurs during your project (ex: fire, flood, computer/hardware damage, death in the family ect.) The client will be notified to discuss new deadlines for the project.
8. Permissions
The Dgtl Bar, LLC will have portfolio rights to share the completed work designed on social media, and the business website. This will be used for self-promotion.
9. Design Content
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Client is required to submit all HIGH QUALITY photos and/or verbiage (text) they need for their project. Pixelated photos will result in a subpar look. Please refrain from submitting any dull phone images, screenshots or low quality photos. Please make sure all submitted content is spell checked and not subject to copyright. We may revise submitted content if deemed necessary for the the project. Any revisions on our end will be communicated first.
10. File Types
Client will receive JPG and PNG files for all designs. EPS. Or PDF may be included depending on the design order placed. If you need a specific file please make sure to send The Dgtl Bar, LLC an email. All raw PSD/AI files remain the property of The Dgtl Bar, LLC even if you are provided the file.